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Privacy Policy

At Willoway Care, we respect your privacy and take it seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our website https://wordpressueni.com/willoway-care/, contact us by phone at (860) 834-8764, or email us at info@willowaycare.com. Please take a few minutes to read this policy so you know what to expect when you connect with us.

Information We Collect

We only collect the information we need to provide care, run our services, and stay in touch with you. This may include:

  • Personal details: name, phone number, email address, and home address.
  • Health-related info: details you share with us about your care needs or the care of your loved one.
  • Payment information: billing address or payment details when you pay for services.
  • Website use: things like your IP address, browser type, and how you move around our site.

How We Use Your Information

We only use your information for clear and practical reasons, such as:

  • To set up and manage your care services.
  • To respond to your questions or requests.
  • To process payments securely.
  • To improve our website and services based on how people use them.
  • To send updates about our services, if you choose to receive them.

Sharing Your Information

We do not sell or rent your information. We may share it in these limited cases:

  • With care staff: so they can provide safe and reliable support.
  • With service providers: like payment processors or IT support, who help us run our business.
  • For legal reasons: if the law requires us to share certain details.

When we share your info, we make sure it’s handled carefully and kept safe.

Keeping Your Information Safe

We take steps to protect your information. This includes secure systems, limited staff access, and regular checks. While no system is 100% safe, we work hard to reduce risks and keep your information private.

Your Choices and Rights

You are in control of your information. You can:

  • Ask us what personal information we have about you.
  • Ask us to correct details that are wrong.
  • Ask us to delete your information, if it’s no longer needed.
  • Tell us to stop using your information for updates or marketing.

To make a request, contact us at info@willowaycare.com or call (860) 834-8764.

Cookies and Website Use

Our website may use cookies—small files saved on your device—to help the site run smoothly and to see how visitors use it. You can set your browser to block cookies, but some parts of the site may not work as well without them.

Children’s Privacy

Our services are focused on adult and senior care. We do not knowingly collect information from children under 13. If you believe we have received information from a child, please contact us right away so we can remove it.

How Long We Keep Information

We keep your information only as long as needed to provide services, meet legal duties, or resolve disputes. After that, we delete it in a safe way.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we’ll post the updated version on our website with a new date. We encourage you to check back once in a while so you stay informed.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your information, you can reach us at:

Final Note

At Willoway Care, your trust matters to us. We promise to handle your information with care, respect, and honesty. Our goal is to give you peace of mind while we focus on what really counts—providing thoughtful and reliable care.