{"id":1212,"date":"2025-07-28T08:17:57","date_gmt":"2025-07-28T15:17:57","guid":{"rendered":"https:\/\/wordpressueni.com\/matchless-gifts\/?page_id=1212"},"modified":"2025-08-28T11:50:38","modified_gmt":"2025-08-28T18:50:38","slug":"faq-ordering-information","status":"publish","type":"page","link":"https:\/\/wordpressueni.com\/matchless-gifts\/faq-ordering-information\/","title":{"rendered":"FAQ & Ordering Information"},"content":{"rendered":"\t\t
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FAQ & Ordering Information<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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On-line shopping and ordering is easy at Matchless Gifts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Do you offer discounts? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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With your order of $20 or more, you’ll receive up to $20 worth of incense or perfume oils of your choice, to help cover your delivery cost. When you order $99 or more, you’ll also receive free delivery, along with your free gifts. We’ll also include a free surprise gift with every purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why do I have to pay $20 for delivery charges? It seems high. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Both UPS and the U.S. Postal Service charge you a minimum delivery & insurance charge for your packages, along with surcharges for residential delivery. When you order $20.00 worth of merchandise, you will be compensated for your delivery charge, by offering you up to $20 worth of any incense or perfume oil fragrances of your choice. When you order over $99 or more, you’ll also receive free delivery, along with your $20 worth of free merchandise. Please specify your choices for your free products in the comment box provided during check out. If you forget to let us know your choices, we’ll choose products that are complimentary to your purchase<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is MysticTempleIncense.com the same as MatchlessGifts.com? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Both MatchlessGifts.com<\/a> and MysticTempleIncense.com<\/a> are domain names owned by Matchless Gifts, Inc. in Laguna Niguel, California. Your new streamlined site here offers you an updated design, more information and history of your incense fragrances. MysticTempleIncense.com<\/a> is your new sister website for your updated MatchlessGifts.com.<\/a> Both sites are currently identical, however, in the coming months we will be adding new articles to your Museum of Fragrances, and new as well as current products that your original www.MatchlessGifts.com<\/a> site as you saw in the past, as well as introducing new offerings we hope you’ll also appreciate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I have to log in to place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Your new Matchless Gifts site offers you the ability to make purchases without logging in. Matchless Gifts offers PayPal or as an alternative you may also pay by major credit card, without being a PayPal member. We don’t store your confidential customer information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does Matchless Gifts offer wholesale prices to stores and businesses. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Matchless Gifts offers you a business-to-business site for your store, business or organization, with discounted pricing for bulk purchases. Either select “More” from the Menu bar above, then “Wholesale Site for Stores” or click on link: MatchlessWholesale.com<\/a>. Register to view wholesale prices and place orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does Matchless Gifts have a store or showroom? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Matchless Gifts is an online mail-order business. We don’t offer a store front or showroom you can visit. If you’re looking for a store to visit in your area, send us a message and we’ll refer you to someone near you. If they don’t carry the scent you’re looking for, ask them to special order it for you. Matchless Gifts offers you the complete line of Escential Essences incense & perfume oils, and Mystic Temple incenses, and many other scented products, for creating your sacred space.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ordering Instructions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Step 1<\/span><\/span><\/h4><\/div>

Browse and select your products by brand from the menu bar, individual categories by types of incense on your home page or by using your search option in the upper left-hand corner of your page. When you select “All Products” you’ll reach a special page, that offers you the ability to filter by many different options to find the fragrances you’re looking for.<\/span><\/span><\/p>

For individual products, where offered, click on the product’s image to “learn more”. You’ll be able to view additional details, and descriptions, including magical properties & benefits, along with style of incenses and package sizes where offered.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div>

Step 2<\/span><\/span><\/h4><\/div>

Select the “Add to Cart” button to place individual products in your shopping cart.\u00a0<\/span><\/span>Some incense stick fragrances offer a smaller package and larger bulk package option.<\/span><\/span><\/p>

Below the price for Pack size “Select” the drop-down menu, to pick your size of package and then view your price for it.<\/span><\/span><\/p>

S<\/span><\/span>elect “Add to Cart”. Wait for confirmation when you place items into your shopping cart, before adding more.<\/span><\/span><\/p>

Once your selection is in your cart you can add or decrease quantities you would like to order, using the + or -. You may also press “X” to remove items from your cart.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div>

Step 3<\/span><\/span><\/h4><\/div>

View your Shopping Cart, by clicking on the shopping tote symbol at the top right of your page (next to Login on your menu bar) to review your purchases before checking out.<\/span><\/span><\/p>

Note:\u00a0<\/span><\/strong>Matchless Gifts does not ship to addresses outside the USA.<\/strong><\/span>\u00a0<\/span>If you are an international customer, please contact us and we will refer you to a Matchless Gifts international distributor.<\/span><\/span><\/p>

If your order is less than $98.99, there is a $20 delivery charge for addresses in 48 contiguous U.S. states, and $24 charge including insurance for Alaska or Hawaii.<\/span><\/span><\/p>

When you order $20 or more, you’ll receive up to $20 worth of free incense or perfume oils of your choice, to compensate you for paying freight.<\/strong>\u00a0Please inform us of your selection in the comment<\/span>\u00a0box provided, when checking out.<\/span><\/span><\/p>

If your order is $99 or more, you will receive free delivery,<\/span>\u00a0along with your $20 of free gifts.<\/span><\/span><\/p>

Your Billing Address must match the one on file with your bank, for your credit card to be approved.
If your Shipping address, City and Zip Code is different from your Billing address and Zip Code, please let us know in the Shipping Information box when checking out. Note: UPS can’t deliver to P.O. Box addresses.<\/span><\/span><\/p>

Be sure to double check your shipping address and Zip Code. Matchless Gifts is not responsible for inaccurate or incomplete addresses (such as missing apartment number). Customer agrees to pay additional freight charges and return postage fees for any inaccurate delivery information supplied.<\/span><\/span><\/p>

Your package will be fully insured against loss in shipment; however, UPS may charge for any address corrections or return your package if your address is inaccurate or incomplete.<\/span><\/span><\/p>

Be sure to check your other Merchant Policies for Matchless Gifts’ Service Agreement, including refund policy, returns, and claims for loss or damages.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div>

Step 4<\/span><\/span><\/h4><\/div>

When you are finished ordering and have reviewed and accepted Matchless Gifts “Store Policies” and you’re satisfied with your selections in your shopping cart, be sure to note freight cost and sales tax for California residents. You’ll also see ‘Add a note’, where you can offer special instructions for delivery. On the day we ship your package by UPS, they will email you the tracking information and follow up so you know the day and time frame your package will be delivered.<\/span><\/span><\/p>

Either select ‘CHECKOUT’ or if you’re a PayPal customer, select PayPal, Pay Later, or Venmo checkout, to process your order.\u00a0 If also have the option to store your credit card information in a special wallet that you can use for future purchases.<\/span><\/span><\/p>

When you press checkout, you’ll be offered a number of choices:<\/span><\/span><\/p>

  • You can Continue Browsing to add to your order.<\/span><\/span><\/p><\/li>

  • You can select PayPal’s Express Checkout options.<\/span><\/span><\/p><\/li>

  • You can login to your PayPal account.<\/span><\/span><\/p><\/li>

  • You can edit your cart, adding more or less of any item, or cancel anything you don’t want, or review your order.<\/span><\/span><\/p><\/li>

  • Fill out your Customer Details.<\/span><\/span><\/p><\/li>

  • You’ll need to click the box that you’ve double checked that your shipping address and Zip Code are correct.<\/span><\/span><\/p><\/li>

  • Be sure to include your apartment, suite, floor or building number if this applies in your shipping address.<\/span><\/span><\/p><\/li>

  • Below you’ll be able to list your choices of incenses or perfume oils to help compensate you for the $20 delivery charge. You will also receive up to $20 worth of free merchandise even if you qualify for free delivery at $99.<\/span><\/span><\/p><\/li>

  • Fill out your Address & Contact info.<\/span><\/span><\/p><\/li>

  • Matchless Gifts cannot accept international orders at this time or ship outside the USA. Please contact us, if your address is outside the USA, or if you are an international customer, and we will refer you to an experienced Matchless Gifts international distributor.<\/span><\/span><\/p><\/li>

  • Your Billing Address must match the one on file with your bank, or your credit card may be declined, which is designed as a safety feature to protect you from identity theft.<\/span><\/span><\/p><\/li>

  • After filling out your Address & Contact Info, press “Continue”.<\/span><\/span><\/p><\/li><\/ul>

    Either charge your credit card or select PayPal. You don’t need to be a PayPal member to place orders with Matchless Gifts.\u00a0<\/span><\/span>Once your payment has been approved and your transaction completed, your receipt of purchase will be emailed to you, and you will also be returned to your Matchless Gifts site.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div>

    Additional Notes<\/span><\/span><\/h4><\/div>

    $20 minimum charge for freight.<\/span><\/span><\/p>

    For orders between $20.00-$98.99, there is a $20 charge for freight for your entire order, rather than freight on individual items.<\/span><\/span><\/p>

    You will receive up to $20 worth of products of your choice, to compensate for the $20 freight charge. Let us know your selections, below “Customer Details” in your special comment box provided.<\/span><\/span><\/p>

    You’ll also receive a free surprise gift with every order.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Subscribe to Our Newsletter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Join our community of scent enthusiasts and stay up-to-date with the latest news, promotions, and exclusive offers from Matchless Gifts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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