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Privacy Policy

Welcome to Liberated Mind. We know privacy can feel tricky, but we want to make it simple. This page explains how we collect, use, and protect your information. Because we work in mental health, we take privacy very seriously. Our goal is to keep your personal details safe and to be clear about what we do with them. Please take a few minutes to read through this policy so you know what to expect.

Information We Collect

When you use our website or services, we may collect different kinds of information. Some of it you give us directly, and some comes through how you use our site.

  • Contact details: We may collect your name, phone number, and email when you reach out to us or make a booking.
  • Messages: If you send us an email or use our contact form, we keep those messages so we can respond.
  • Booking info: When you schedule an appointment, we collect the details needed to confirm or adjust your time slot.
  • Payment info: If you pay for a service online, payment details are handled by secure third-party providers. We don’t store your card numbers on our system.
  • Website use: Like most sites, we collect basic details such as what pages you visit, how long you stay, and what device you use. This helps us improve the site.

How We Use Your Information

We only use your information for clear and practical reasons related to our services. Here’s how:

  • To respond to your questions and messages.
  • To confirm, change, or cancel your appointments.
  • To send reminders, updates, or follow-ups if needed.
  • To send newsletters or service updates, but only if you agree to get them.
  • To improve our website and services so your experience is smoother.
  • To meet legal or safety rules when required by law.

Sharing Your Information

We respect your trust. That means we never sell your information to anyone. We may share it only in these situations:

  • With trusted service providers who help us run the business, such as booking systems, secure email, or payment processors.
  • If the law requires us to share it, such as in response to a legal request or to protect safety.
  • If you give us clear permission to share certain details.

Any third parties we work with are expected to keep your information just as safe as we do.

Confidentiality in Counseling

Because we provide counseling and mental health services, your session details and personal information are treated with strict confidentiality. We do not share what you talk about in therapy, except if:

  • You give us written permission to share specific information.
  • We believe you or someone else may be in danger and safety is at risk.
  • The law requires disclosure, such as in a court order.

Outside of these rare situations, what you share with us stays private.

Your Choices and Rights

You are always in control of your information. Here are some things you can do:

  • Ask us to update or correct your information.
  • Request that we delete your personal details from our system, unless we must keep them for legal reasons.
  • Say no to marketing emails or texts by clicking “unsubscribe” or telling us directly.
  • Choose not to share certain info, though this might limit what services we can provide.

Keeping Your Data Safe

We use secure tools and systems to protect your information. This includes encrypted email and trusted booking and payment platforms. While no method of storage or transfer is 100% perfect, we work hard to reduce risks and keep your data private.

Cookies and Website Data

Our website may use cookies. Cookies are small files that help remember your preferences and make your browsing smoother. For example, a cookie may keep you logged in or remember what page you last visited.

You can turn off cookies in your browser if you prefer, though some parts of the site may not work as smoothly without them.

Children’s Privacy

Our services are mainly for adults and families. We do not knowingly collect personal information from children under 13 without a parent’s or guardian’s consent. If you believe we may have collected information from a child without permission, please contact us right away so we can remove it.

How Long We Keep Information

We only keep your personal information for as long as we need it. For example, booking details may be stored until your appointment is complete, while counseling records may be kept as required by law or professional guidelines. Once information is no longer needed, we take steps to delete it safely.

Links to Other Websites

Our site may link to other websites for resources or information. Please know that once you leave our site, we are not responsible for how other websites handle your data. We suggest reading the privacy policies of those sites too.

International Visitors

Liberated Mind is based in the United States. If you visit our website from another country, please note that your information will be transferred to and stored in the U.S., where privacy laws may be different from your own country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect new laws, technology, or business practices. When we make changes, we will post the new version here with an updated date at the bottom of this page. We encourage you to check back now and then to stay informed.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please reach out. We are happy to explain things clearly.