Refund Policy

At Hushwick, we want you to love your candles and home products as much as we love making them. If something doesn’t feel right with your order, we’re here to help. This Refund Policy explains how returns, refunds, and exchanges work when you shop with us through https://wordpressueni.com/hushwick/. By placing an order, you agree to the terms below. If you have any questions, just reach out at info@hushwick.com or call us at +1 (917) 483-2531.

Returns

We accept returns on most items within 14 days of delivery. To qualify for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • You’ll need to show proof of purchase, like your receipt or order confirmation.
  • Certain products, such as custom orders or items marked final sale, cannot be returned.

To start a return, please email us with your order number and details about the item. Once approved, we’ll send you instructions on how and where to ship your return. Items sent back without approval may not be accepted.

Refunds

After we receive and inspect your return, we’ll let you know if the refund is approved. If it is, your refund will be processed back to your original payment method. Keep in mind:

  • Refunds may take 5–10 business days to show on your account, depending on your bank or card provider.
  • We refund only the item price. Shipping costs are non-refundable unless the return is due to our error.
  • If your order was a gift, refunds may be issued to the original purchaser.

Exchanges

If you’d like to swap an item for a different scent, size, or product, the fastest way is to return the item you have and place a new order. Once we approve and process your return, you’ll get a refund for the first item, and your new order will ship separately.

Damaged or Wrong Items

We take care in packaging, but accidents can happen. If your order arrives damaged or incorrect, please contact us right away. We may ask for photos of the item and packaging to better understand the issue. Once confirmed, we’ll either send you a replacement at no extra cost or issue a full refund, including shipping fees.

Non-Returnable Items

Some items cannot be returned for health and safety reasons, including:

  • Opened candles that have been burned or tested.
  • Gift cards.
  • Custom or personalized products.
  • Sale or clearance items marked “final sale.”

Return Shipping

You’ll be responsible for paying your own shipping costs when returning an item, unless the return is due to damage or our mistake. We recommend using a trackable shipping service, as we can’t guarantee that we’ll receive your returned item without proof of delivery.

Order Cancellations

Need to cancel an order? Please email us within 24 hours of placing it. If the order has already shipped, it cannot be canceled, but you may still request a return once it arrives.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company first. If the refund still hasn’t posted, contact us at info@hushwick.com, and we’ll be happy to look into it for you.

Gifts

If the item was marked as a gift at checkout and shipped directly to you, you’ll receive a store credit once we receive the return. If the gift was not marked as a gift or was shipped to the gift giver, the refund will be sent to the original purchaser.

Important Notes

  • Refunds will only be made to the original form of payment.
  • Items sent back to us without approval may not qualify for a refund or exchange.
  • We reserve the right to refuse a return if the product is not in original condition.

Contact Us

If you need help with a return, refund, or exchange, please get in touch:

We appreciate your support and want every shopping experience with Hushwick to feel simple and stress-free. Thank you for trusting us with your home fragrance and candle needs.