We get it, sometimes plans change! Here at Unison Media, we want to make sure you understand how refunds and cancellations work if you buy our services right from our website. We try to keep things simple and fair for everyone.
Before We Start: If you buy a service from our website and then change your mind before we start working on your campaign (like planning or setting up ads), you can usually cancel. Just let us know as soon as you can!
After We Start: Once we begin working on your campaign, it gets a bit trickier to cancel. That’s because we’ve already put in time and effort, and we might have paid our media partners. But if something comes up, please talk to us! We’ll see what we can do.
Ongoing Services: If you signed up for a service that runs for a while (like a monthly plan), you can usually cancel for the next month. We’ll tell you how much notice we need in our agreement.
Full Refunds: If you cancel a service before we start any work, you’ll usually get all your money back.
Partial Refunds: If we’ve already started working, or if we’ve paid our media partners, a full refund might not be possible. We’ll look at how much work we’ve done and what costs we’ve had, and then we’ll figure out a fair partial refund, if one applies.
No Refunds: Sometimes, after a certain point (like once your ads are live for a while), we can’t offer a refund. This will be clear in the details of the service you buy.
It’s easy! Just reach out to us. You can send us an email at info@unisonmedia.com or call us at +1 (212) 555-0198. Please tell us:
Your name and your company’s name.
What service you bought.
Why you want to cancel or ask for a refund.
We’ll get back to you as fast as we can to help you out.
Every service might have its own special rules about refunds and cancellations. We’ll make sure those are clear when you buy something from our website.
We always want to be fair. If you have a problem or a question, please talk to us first. We’re here to help!
If anything here isn’t clear, or if you just want to chat about your options, please don’t hesitate to contact us at info@unisonmedia.com or give us a call at +1 (212) 555-0198. We’re here to make working with Unison Media a great experience.
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